Privacy Policy - Visualero

This Privacy Policy describes the privacy practices relating to information that Visualero ("Visualero," "we," "us," "our") collects and uses on our website visualero.com and any other website where this policy is displayed (collectively, our "Site"), as well as through our AI image and video generation services (our "Services").

1. AI Image Processing & Data Privacy

At Visualero, we prioritize your privacy and maintain absolute transparency regarding how we handle your data, particularly concerning our core AI functionalities. This section outlines our strict practices regarding the images you upload ("Input Data") and the images generated by our AI ("Output Data").

Purpose Limitation

We collect and process your Input Data exclusively to provide the AI image editing and generation services you request. We do not extract biometric identifiers, nor do we use your data for marketing, profiling, or any secondary commercial purposes.

Zero AI Model Training Commitment

Your personal data remains yours. Visualero does not use your uploaded images, generated content, or text prompts to train, retrain, fine-tune, or improve our proprietary AI models or any foundational machine learning algorithms.

Strict Data Retention & Ephemeral Storage

Images explicitly saved to your account are securely stored until you choose to delete them. Once you delete a project or an individual image, the data is immediately purged from our active databases.

Secure Third-Party Infrastructure

To deliver high-quality AI processing, we utilize enterprise-grade API infrastructure. Your data is transmitted via heavily encrypted channels (TLS/SSL). Under our strict enterprise agreements, these core providers act solely as data processors; they are expressly prohibited from retaining your images long-term, using your data to train their own models, or sharing it with any third parties.

User Rights & Data Control

You retain absolute control over your digital assets. You can delete your images or your entire account at any time through your user dashboard, which automatically triggers the immediate and permanent erasure of your associated image data from our active systems.

2. User Content and Intellectual Property Compliance

By uploading images or other materials to Visualero, you represent and warrant that you have all rights necessary to use and upload such content. Users are strictly prohibited from uploading any content that infringes on third-party intellectual property rights, including but not limited to copyrights, trademarks, or other proprietary rights.

Visualero reserves the right to remove any content that violates this policy and to suspend or terminate accounts of users who breach these terms. Users bear full responsibility for any legal consequences arising from their uploads.

3. Information We Collect and How We Use It

Log Information

When users visit our website, our servers may automatically record information that each browser sends. These server logs include information such as Internet Protocol ("IP") address, the date and time, browser type, and users' interactions with our content and services.

Account Information

You may share personal information with us when you create an account, subscribe to our services, fill out a form on our website, or interact with us in other ways. The information you would share typically includes contact information (e.g., name, email address) and billing/payment information.

How We Use Your Information

Provide and improve our AI image and video generation services
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Maintain the security and integrity of our services

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

Strictly Necessary Cookies: Required for the operation of our Site
Analytical/Performance Cookies: Allow us to recognize and count visitors
Functionality Cookies: Used to recognize you when you return to our Site

Disabling Cookies

Most web browsers are set up to accept cookies. You may be able to set your browser to warn you before accepting certain cookies or to refuse certain cookies. However, if you disable cookies, some features may be difficult to use or inoperable.

5. How We Share Information

We may share information in the following circumstances:

With service providers who assist us in operating our platform
Where we believe sharing may prevent harm or protect our interests
If required by law or in response to legal processes
With subsidiaries and corporate affiliates
As part of a business sale, merger, consolidation, or other business transaction

6. Information Security

We take measures to protect against unauthorized access to or unauthorized alteration, interference, disclosure, or destruction of data we collect and store.

Our Security Measures Include:

Regular security assessments and updates
Encryption of data in transit and at rest
Firewall protection for our servers
Internal reviews of data collection, storage, and processing practices

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request access to your personal information
Right to Correction: Request correction of inaccurate personal information
Right to Deletion: Request deletion of your personal information
Right to Opt-Out: Opt out of marketing communications
Right to Data Portability: Request a copy of your data in a portable format

8. International Transfers

We may transfer personal information that we collect from you to third-party data processors or to members of our group of companies located in other countries. Your data may be stored on servers in the United States or in other territories. Please be aware that countries outside your country of residence may not offer the same level of data protection, although our collection, storage, and use of your personal data will continue to be governed by this Privacy Policy.

9. Changes to This Policy

We reserve the right to change this Privacy Policy without prior notice at any time, and will do so by posting the updated version on our Site. We recommend that you review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us at support@visualero.com